Privacy policy

Last Updated: Feb 4, 2025

Thank you for visiting the Heights Soft Wash (“Company,” “we,” “our,” or “us”) website. We value the privacy of our customers and visitors and are committed to protecting personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website.

Information We Collect

Personal Information: We collect personal information such as your name, phone number, and email address when you request a quote or otherwise fill out forms on our site.
Non-Personal Information: We use Google Analytics to automatically collect certain technical information whenever you visit our site, such as your IP address, browser type, operating system, and the pages you view. This helps us understand how visitors use our website so we can improve our services.

How We Collect Your Information

Form Submissions: When you request a quote or contact us through web forms, we collect the information you voluntarily provide (name, phone number, email, and any additional details you may include). These forms are handled by our website platform, Webflow.
Cookies & Tracking Technologies: We use cookies and similar technologies through Google Analytics to enhance site functionality, analyze site performance, and understand user behavior.

How We Use Your Information

Response & Scheduling: We use your name, phone number, and email to respond to inquiries, provide quotes, and schedule services you request.
Internal Business Operations: We may use your information for internal business purposes like analyzing website trends and usage, or improving our marketing and customer service strategies.
Communication: We may send you administrative or service-related communications if necessary (for example, appointment confirmations or updates to our services).

Data Retention

We keep personal information only as long as necessary to fulfill the purposes outlined in this policy. For most quote requests and service inquiries, we retain information for up to one or two years unless ongoing services or legal requirements necessitate a longer retention period.
If you would like your information deleted sooner, please see the “How to Contact Us” section below for instructions on how to request deletion.

Data Security

We take reasonable precautions to protect your information from unauthorized access or disclosure. While no data transmission or storage system can be guaranteed to be 100% secure, we implement appropriate technical, administrative, and physical controls to minimize risk.

Sharing Your Information

Third Parties: We do not sell or rent your personal information to third parties.
Service Providers & Analytics: We use Google Analytics to collect and analyze information regarding the usage of our website. We may also use other third-party service providers strictly for things like hosting, email delivery, or website maintenance. These providers are bound by confidentiality obligations and are prohibited from using your information for any purpose other than providing services on our behalf.

Cookies and Other Tracking Technologies

Cookies: Our site may use “cookies” to enhance user experience. A cookie is a small piece of data stored on your device. We use them to remember your preferences, personalize content, and gather analytics data.
Managing Cookies: You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do, note that some parts of the Site may not function properly.

Your Rights and Choices

Access & Correction: You may contact us at any time to request access to or updates of your personal information.
Deletion: You may request deletion of your personal information, and we will make reasonable efforts to comply, subject to any legal obligations requiring longer retention.
Opt-Out of Communications: If you receive any newsletters or marketing emails, you can opt out at any time by using the unsubscribe link at the bottom of those communications or by contacting us directly.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from individuals under 13. If you believe a child under 13 has provided us with personal information, please contact us, and we will delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The date at the top will always indicate when the policy was last revised. Any updates become effective as soon as they are posted on this page.

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Heights Soft Wash
Tampa, FL
Phone: (813) 377-7940
Email: info@heightssoftwash.com

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